Refund & Cancellation Policy

1. Monthly renewal

New Sign Pulsar Pro subscriptions are offered at $4.99 USD monthly, plus any taxes shown at Stripe Checkout. Your applicable subscription amount appears in Stripe’s billing portal. Your payment method is charged when you subscribe and on each monthly renewal until you cancel. The renewal date is available through Stripe’s billing tools.

2. How to cancel

Sign in with your Sign Pulsar account email and open the Stripe Customer Portal from the billing flow. Submit cancellation before the next renewal date to avoid the next charge. Unless the portal states otherwise, cancellation is effective at the end of the current paid period and Pro access continues until that date. Deleting a signature or stopping use does not by itself cancel a subscription.

If you cannot reach the portal, use the support contact on your Stripe receipt and include the Sign Pulsar account email and approximate charge date, or email contact@federalbidpartners.com. Never send a full card number, password, or sign-in link.

3. Refund eligibility

Subscription charges are non-refundable and are not prorated for unused time, cancellation after a renewal, or failure to use the service, except where required by law or where a refund is expressly approved. Canceling normally stops future renewals rather than reversing the current paid period.

We will review requests involving:

• a duplicate charge for the same account and period;
• a charge you reasonably believe was unauthorized;
• a verified billing error; or
• a material technical failure that prevented paid access and could not be reasonably resolved.

A review does not guarantee approval. This policy does not limit any non-waivable consumer rights that apply to you.

4. Requesting a review

Use the support contact shown on Stripe Checkout, your Stripe receipt, or the Stripe Customer Portal. You can also email contact@federalbidpartners.com or call +1 877-420-8206. Provide your Sign Pulsar account email, charge date, amount, and a short description. Do not send complete payment-card details. If a refund is approved, it is returned through the original payment method; Stripe and your financial institution control when the credit appears.

5. Taxes, disputes, and access

Approved refunds may include or exclude tax according to applicable tax rules. A reversed, disputed, refunded, failed, or past-due payment may end paid entitlement. Contacting support first can help resolve a billing error quickly, but nothing here waives a legal right to dispute a charge.

6. Merchant disclosure

Sign Pulsar is a product of Pulsar Technology LLC. Pulsar Technology LLC is owned by VIRTUTERRA HOLDINGS, LLC, which also owns Federal Bid Partners LLC. Payments are processed by VIRTUTERRA HOLDINGS, LLC. The configured Stripe business profile may show FEDERAL BID PARTNERS LLC at Checkout, on a receipt, or on your card statement. Confirm the merchant details shown on Stripe Checkout before you pay and use the support information above for a billing request.